Privacy Policy

This Privacy Policy explains how Benol Care (“we,” “us”) collects, uses, and protects information when a care agency and its staff use the Benol Care platform. It applies to our website and application, and to the SMS text notifications described below.

Information we collect

We collect the information an agency and its staff provide to operate the service: names, email addresses, mobile phone numbers, role and employment details, and the care records staff create in the platform. We also collect basic technical data (log and device information) needed to keep the service secure.

How we use information

We use this information only to provide and secure the service — managing accounts and access, delivering care-management features, and sending operational notifications (including the text messages below). We do not sell personal information, and we do not use it for advertising.

SMS / text message program

With your consent, we send operational text messages to staff who have an account and have provided a mobile number. These include work-shift assignments and changes, direct messages from managers and coworkers, account onboarding invitations, account-creation confirmations, and password-reset links. This is a transactional, staff-only program — no marketing or promotional texts are sent.

• Consent: You opt in by entering your mobile number and checking the SMS-consent box in the platform. Consent is not a condition of employment or of using any other part of the service.
• Message frequency: Message frequency varies and is event-driven — typically 0–5 messages per day depending on your shifts and activity.
• Rates: Message and data rates may apply.
• Opt-out: Reply STOP at any time to unsubscribe. Reply HELP for help, or contact your administrator.
• No sharing of mobile information: Mobile phone numbers and SMS consent are used solely to deliver these messages. We do not share mobile opt-in information or phone numbers with third parties or affiliates for their own marketing or promotional purposes. No mobile information is sold. Where a third-party messaging provider (e.g. our SMS carrier) is used purely to transmit the messages, it may process the number only to deliver the text on our behalf.

How we share information

We share personal information only with service providers that help us operate the platform (such as hosting and SMS delivery), and only as needed to provide the service, or where required by law. We never sell personal information.

Data retention & security

We retain information for as long as an account is active or as needed to meet legal and record-keeping obligations, then delete or de-identify it. Sensitive fields are encrypted at rest, and access is restricted by role. No system is perfectly secure, but we take reasonable measures to protect your data.

Your choices

You may update your profile information in the platform, opt out of texts by replying STOP, and request access to or deletion of your personal information by contacting us.

Contact

Questions about this policy or your data? Contact your agency administrator, or email privacy@benolcare.com.